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FAQ

"If you wanna be my client you gotta book in advance!"

“THE LAST GROOMER JUST SHAVED MY DOG!?”

Why was your dog shaved down?

In a nutshell it’s because nothing else could have humanely been done with your dog’s coat. Groomers will not shave a dog down unless it is requested, “short back and sides” or the dogs coat has gone past the point of no return. Shaving your dog down is not the easy/lazy option. As a groomer it is nerve wracking having to place a blade that close to the skin not being able to see much due to the matting. Your dog has so many nooks and crannies, skin folds, wrinkles, lumps and bumps that can't be seen by the naked eye. It takes a long time to navigate through this safely and blunts our equipment in doing so. Dogs with extensive matting can be stress out and not easy to work with taking extra time to safely manage your dog.

“CAN’T YOU JUST BRUSH THE MATS OUT!?”

Why wont the groomer brush out a matted coat?

Because it isn’t fair on your dog. Humanity before Vanity. Imagine asking a toddler… with dreadlocks all over its body to sit still and allow you to brush them out for a couple of hours. Most dogs will not tolerate this process and will then be terrified of being brushed in the future. It is kinder to get your dog shaved down, start fresh and get a grooming schedule sorted going forward.

“HOW IS SHE MATTED I WASH HER EVERY 2 WEEKS!?”

Why does my groomer advise me to not wash my dog at home?

If you haven’t brushed your dog out nose to tail, before and after washing your dog at home mats will form, and you should really dry your dog as well until it is bone dry. If you can, avoid washing your dog in between grooming appointment.

“DID YOU TRIM HER NAILS!?”

Why are my dog’s nails still long after they have been trimmed?

Your dog’s nails should be getting trimmed every 2-4 weeks. In the center of your dog’s nail there is a “quick” this consists of nerves and blood vessels. If you don’t keep on top of regular nail trims the quick will start to grow along with the nails making it unsafe to trim past a certain point.

“THE LAST GROOMER NEVER EXPRESSED HER GLANDS!”

Why your dog’s glands weren’t expressed at the last appointment:

I would never assume to go in and express a dog’s glands without being instructed to do so. Some dogs can take care of that job by themselves; others will need a helping hand. Anal gland expression is included in the grooming price but will only be done if I am told to do so on drop off.

“WHY COULD MY FRIEND (CORGI) GET AN APPOINTMENT QUICKER THAN ME (BERNESE MOUNTAIN DOG) HE JUST NEEDS A QUICK WASH?”

Why are large dog breeds more difficult to get a quick appointment for?

I am a small enough person and some large dogs can be punching the same weight as me. I only have one back and I need to take care of my body. I can’t physically accommodate several large breeds a day, multiple days in a row. Large dogs are welcome but grooming appointments are spaced out for the safety of myself and your dog. Most of my large breed clients book well in advance to ensure they have regular slots to accommodate their dog’s needs. A small dog could be in and out the door again your dog has even left the bathtub.

“I PAID FOR A GROOM, BUT MY DOG IS STILL SHEDDING!?”

Why your dog might still be shedding?

Dog grooming will never prevent shedding, we can only help reduce it. We cannot force hair out that isn’t ready to lift. Shedding can be down to several factors, incorrect grooming tools at home, nutrition, environmental, seasonal or you could just have a dog that sheds 24/7! Booking in for regular grooming appointments and getting your dogs coat use to a schedule is your best chance to minimize shedding.

FEES AND WHY THEY ARE IMPLEMENTED:

“I forgot to call; I was busy!”

No Show Free: If you don’t show for your appointment or give the studio enough time to call around and fill the slot, that is a small business losing money.

“I was only 20 minutes late; I don’t understand why she wouldn’t accommodate me?”

Late fee: If you are late to your appointment based on the studio’s judgment call it will either be subject to cancelation or a late fee will be applied. When you are late that means someone then must work through there break! That isn’t fair. It also isn’t fair on all the other clients who have organized there day around an appointment to be told they will have to wait an extra 20 mins just to accommodate one person.


“She just shaved the dog; I don’t understand why it’s more expensive?”

Shave down due to matting fee: Shaving through dense, dirty hair blunts our equipment. The fee that you are paying goes straight to send blades off to be re sharpened. Using a blunt blade on future grooms is unsafe and won’t have a nice finish. Shave downs are usually stressful and time consuming. Extra work = extra money!


“But its her job to deal with this kind of stuff!”

Handling fee: If your dog is particularly anxious/aggressive to work with, you need to let the groomer know in advance so extra time can be allocated to your dog, giving it the best possible chance of a successful groom. If the dog is taking extra time, lashing out and difficult to handle, a fee will be applied to cover this. It is our job to groom your dog, not get attacked by your dog.


“It was just a couple of fleas...”

Flea Bath fee: A flea bath can take anywhere between 5-15 mins, the coat then has to be thoroughly accessed to make sure it is now clean and free from fleas and on top of that the studio will have to be cleaned down to make sure other clients dogs are safe, all of this extra time is now added to your appointment time. If your dog has fleas just let the groomer know in advance so the corrected time can be allocated to your appointment.

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