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Policy Update as of 19/10/2022

Going forward, the following will be enforced strictly.

Failure to cancel less than 24 hours before and not showing up will result in a €25 fee. This will be added on to your next grooming appointment.

 

Anyone who repeatedly doesn’t show up/is late for their appointment will be refused for future bookings. 

 

Showing up more than 10 minutes late may be cancelled/rescheduled. 

 

If you are later than 10 minutes and I can go ahead with the groom a late fee of €20 will be added to your groom. 

 

If you are later than 10 minutes and I cannot go ahead with the groom due to shortened time, coat condition or breed size. A late fee of €20 will be applied to your next groom. 

 

Anyone who is 15 minutes late picking up their dog will be charged €10 per 15 minutes. 

 

I hope everyone can understand why I have had to become a lot stricter on these policies. Unfortunately, over the last few months I have had a huge increase in no shows, late drop offs and collections, resulting in me being unable to have a break, having to stay back late and other clients losing out on potential appointments. 10 mins may not seem like a lot of time but if several people do it throughout the day it all adds up. I aim to run a calm, positive and personalized one to one service. I simply cannot run a professional business if this continues. I understand circumstances happen out of our control at times, but I still have a business to run and a lunch to eat.

 

Thank you for understanding, 

Leanne & Sweet P.

Policies

  • Dog grooming can expose hidden medical problems or aggravate current problems. Signs of aggravation can occur during or after the grooming  process. 

  • If your pet is displaying signs of stress that could be dangerous to your pets health the grooming process will be stopped.

  • Senior pets have an increased risk of stress and/or injury. Your pets welfare will be put before aesthetics.

  • Sweet P's DOES NOT sedate dogs. If your dog is under any form of sedative/calmer you must fully disclose this to the groomer before attending your appointment. Sweet P's will not be held liable for any adverse reactions to a medication you have used.

  • We DO NOT accept non-spayed females in season. Your dog must be at least 2 weeks out of her most recent cycle before attending an appointment. 

  • If we find your dog to be infested with fleas/ticks it is deemed necessary to give your dog a flea bath. I understand a flea bath is not 100% effective. Follow up treatment is always advised. An extra charge will be applied. 

  • If your dogs coat is matted, it may be necessary for  your dog to be "shaved down" These procedures can possibly have unpleasant consequences such as clipper burn, brush burn, nicks or cuts. Every precaution possible will be taken to avoid this, but Sweet P's will not be held responsible for the aforementioned side effects. The de-matting process takes extra time and can damage equipment. An extra charge will be applied.

  • If the grooming process needs to be stopped, you will pay for the work that has been done.

  • This is a by appointment only studio. A 24 hour cancellation policy is enforced. If 24 hours notice is not given 25 euro per dog will be added to your next grooming bill.

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